Visit Safely With Us

Support us. Help conserve York.

Shop

  • Face coverings are essential. We reserve the right to refuse entry to those refusing to wear them. (An alternative click and collect service is available for those unable to wear face masks for medical reasons).
  • Social distancing measures apply. Please remain two metres apart from other visitors (not applicable for members of the same household/bubble).
  • Use contactless payment where possible.
  • Please only handle objects that you intend to purchase.
  • Limited numbers are allowed in the shop at any one time so please wait patiently.
  • There is a one-way circulation system implemented throughout the shop, including entrance and exit points (entrance through the main doors on Castlegate, exit through the courtyard onto Coppergate).
  • Try to only handle objects that you intend to purchase.
  • Limited numbers are allowed in the shop at any one time so please wait patiently.

For your piece of mind…

  • There will be sanitising points around the shop.
  • All staff will be wearing Perspex visors and Perspex screens will be in place at the till.
  • A daily cleaning schedule is in place.

Tours

For a full list of terms and conditions, click here. Please read before booking onto a tour.

Thank you for supporting us. We hope you enjoy your visit. Every purchase and booking helps conserve York’s heritage and contributes to saving Fairfax House for future generations.