Visit Safely With Us

In line with Step 3 ‘Roadmap Out of Lockdown’ and lifting of restriction, Fairfax House will be reopening to timed ticket entry from Monday 17th May.

  • All visitors, including members and affiliated schemes, are required to book a timed slot in advance of their visit.
  • Face coverings are required for the protection of yourself and others, unless you’re exempt. Please note that visors & face shields are no longer recognised as face coverings.
  • Indoors, the Rule of 6 or 2 households will apply. Please maintain a social distance between people you do not live with.
  • There is a one way route throughout the property, which is easy to follow. A single guides is available on each floor to direct you should you encounter difficulties.
  • Hand sanitiser stations can be found throughout the House. Please sanitise your hands your hands regularly.
  • Under the UK Government’s NHS Test and Trace scheme, we are required to ask every visitor aged 16 and over to provide their contact details for Test and Trace.
  • Please do not visit if you feel unwell or have symptoms of Covid-19.

For your piece of mind…

  • There will be sanitising points around the shop.
  • All staff will be wearing face coverings and Perspex screens will be in place at the till.
  • An enhanced cleaning regime is in place before, after & between visits.


  • Use contactless payment where possible.
  • Please try to only handle objects that you intend to purchase.
  • There is a one-way circulation system implemented throughout the shop, including entrance and exit points (entrance through the main doors on Castlegate, exit through the courtyard onto Coppergate).


For a full list of terms and conditions, click here. Please read before booking onto a tour.

Thank you for supporting us. We hope you enjoy your visit. Every purchase and booking helps conserve York’s heritage and contributes to saving Fairfax House for future generations.